A couple of situations invite heavy criticism: (1.) running advertorials in sacred space such as Page One where readers want and expect news and (2.) neglecting to label advertorials as advertising.
Readers answer the question well -- at least the 50% of readers who either subscribe to or regularly read a newspaper for its news content as opposed to the 50% who rank advertising content as the No. 1 reason why they buy a paper.
Reader reaction rolled in like hurricane breakers when the Star-Telegram inadvertently published an unlabeled full-page advertorial on Page 3A -- a right-hand page long since discarded as "the second Page One" and reserved for news, not the advertising we see these days -- in July 2003. The ad slipped through without full bordering and "Advertisement" labeling. It looked enough like a news page to momentarily fool many readers. They were outraged. Here, from my Onotes ("ombudsman notes) is a sampling of the complaints:
'Hypocrites.' Tom: Have you lost all your journalistic integrity? Page 3A ... is an advertisement disguised as a news article ("Special Report"). I'm sure that it is tempting to accept the big money that goes with Page 3 ads. However, it makes your recent fingerpointing at the local DJs' ads for diet supplements appear completely hypocritical. Your editors should return their degrees to the website where they bought them! I can't believe I pay for this crap!"
'Shame.' Brian: Special Report by Carrot or a full page paid advertisement on page 3A...? No notification that it was a paid advertisement. I was aware before reading because of the typeface but casual readers may have been misled. Shame. You need to be guarding your credibility.
'You distort news.' Older gentleman: I'm just wonderin' about this article on 3A. Is that an advertisement or infomercial or what? The media has no ethics. This is just another example of how you distort news. You run (advertising) and make it appear as news.
'Trashy.' Robin: This just looks like all you care about is advertising and not putting news and information in the paper for people. It just looks trashy. It's awful. Is that "By Juan Carrot" supposed to be witty? Trashy stuff.
Breakfast cussin'. Sounded like Deanna of Weatherford was drinking black coffee while turning the air blue.: "That Page 3 (slurrrp) is the damndest thing I've ever seen. That's awful. (slurrrp ... expletive deleted) There must be real news you can put on that page."
Clearly, as Los Angeles Times reader reaction demonstrated, advertorials can damage credibility if not handled well.
After the July 2003 incident, the Star-Telegram's advertising department, to its credit, reviewed and reenforced advertorial policy. And from then on, whenever there was a question about whether an advertoril was sufficiently labeled and designed, ad reps would ask me. That's respect for readers -- and advertiser credibility as well. I hope it's the type of respect for readers that will result at the Los Angeles Times.